Thank you for your purchase. We are committed to providing high-quality products and fair after-sales support. By placing an order, you agree to the terms outlined in this policy.
1. General Policy
All refund requests must be submitted within 30 calendar days of delivery.
Due to the professional nature of our products, returns and refunds are limited and subject to verification.
2. Defective or Damaged Products
If your item arrives defective or not functioning properly, you must first contact us at:
📧 support@micoaesthetic.com
👉 Please provide:
- A clear video showing the issue
- Photos of the product and packaging
- Your order number
After verification, we will provide a reasonable solution, which may include:
- Free replacement
- Repair service
- Partial refund
- Return authorization (if necessary)
📌 Defective cases are handled individually based on technical assessment.
3. Technical Support Requirement
Our products are professional aesthetic devices and may require proper setup or parameter adjustment.
👉 Before any refund is approved, customers agree to:
- Cooperate with troubleshooting
- Follow technical guidance provided by our support team
📌 Refund or return requests may be declined if troubleshooting support is refused.
4. Non-Defective Refunds
For returns not related to product defects (e.g., change of mind or incorrect expectations):
- Items must be unused and in original packaging
- A restocking fee of up to 20% will be deducted from the refund
- Original shipping fees are non-refundable
- Return shipping and any customs duties are the customer’s responsibility
5. High-Value Orders
Due to the nature of professional equipment:
- Items with a value over $500 USD are generally not eligible for return once shipped
👉 However, in the case of confirmed defects, we will provide repair, replacement, or another appropriate resolution.
6. Non-Refundable Items
The following items are not eligible for refund:
- Consumables (gels, liquids, tips, cartridges, etc.)
- Used or damaged items not caused by manufacturing defects
- Customized or made-to-order products
7. Return Authorization
- All returns must be approved in advance
- A Return Merchandise Authorization (RMA) is required
- Items returned without authorization may not be accepted or refunded
8. Inspection & Approval
All returned items will be inspected upon receipt.
Refunds may be denied if:
- The item shows signs of use or damage
- Packaging or accessories are missing
- The serial number does not match our records
- The reported issue cannot be verified
9. Refund Processing
If approved:
- Refunds will be issued to the original payment method
- Processing time: within 10–15 business days after inspection
10. Shipping Responsibility
- Customers must use a trackable shipping method
- We are not responsible for damage or loss during return transit
11. Contact
For refund or support inquiries:
📧 support@micoaesthetic.com