Thank you for your purchase. We are committed to providing high-quality products and fair after-sales support. By placing an order, you agree to the terms outlined in this policy.
1. General Policy
All refund requests must be submitted within 30 calendar days of delivery.
Due to the professional nature of our products, returns and refunds are limited and subject to verification.
2. Defective or Damaged Products
If your item arrives defective or not functioning properly, you must first contact us at:
📧 soporte@micoaesthetic.com
👉 Please provide:
- A clear video showing the issue
- Fotos del producto y embalaje.
- Your order number
After verification, we will provide a reasonable solution, which may include:
- Reemplazo gratuito
- Servicio de reparación
- Reembolso parcial
- Autorización de devolución (si es necesario)
📌 Defective cases are handled individually based on technical assessment.
3. Technical Support Requirement
Our products are professional aesthetic devices and may require proper setup or parameter adjustment.
👉 Before any refund is approved, customers agree to:
- Cooperate with troubleshooting
- Follow technical guidance provided by our support team
📌 Refund or return requests may be declined if troubleshooting support is refused.
4. Non-Defective Refunds
For returns not related to product defects (e.g., change of mind or incorrect expectations):
- Los artículos deben ser sin usar y en embalaje original
- A tarifa de reposición de hasta el 20% se deducirá del reembolso
- Los gastos de envío originales son No reembolsable
- Return shipping and any customs duties are the customer’s responsibility
5. High-Value Orders
Due to the nature of professional equipment:
- Artículos con un valor superior $500 USD generalmente no son elegibles para devolución una vez enviados
👉 However, in the case of confirmed defects, we will provide repair, replacement, or another appropriate resolution.
6. Non-Refundable Items
The following items are not eligible for refund:
- Consumables (gels, liquids, tips, cartridges, etc.)
- Used or damaged items not caused by manufacturing defects
- Customized or made-to-order products
7. Return Authorization
- All returns must be approved in advance
- A Return Merchandise Authorization (RMA) is required
- Items returned without authorization may not be accepted or refunded
8. Inspection & Approval
Todos los artículos devueltos serán inspeccionados al recibirlos.
Se pueden denegar reembolsos si:
- The item shows signs of use or damage
- Packaging or accessories are missing
- El número de serie no coincide con nuestros registros.
- El problema informado no se puede verificar
9. Refund Processing
Si se aprueba:
- Refunds will be issued to the original payment method
- Tiempo de procesamiento: within 10–15 business days después de la inspección
10. Shipping Responsibility
- Los clientes deben utilizar un método de envío rastreable
- No somos responsables de daños o pérdidas durante el tránsito de regreso.
11. Contacto
For refund or support inquiries:
📧 soporte@micoaesthetic.com