Thank you for shopping with us. We are committed to providing high-quality products and reliable service. Please review this policy carefully before making a purchase.
By placing an order, you acknowledge and agree to the terms outlined below.
1. Product Nature & Use
Our products are professional aesthetic devices intended for trained or professional use.
By purchasing, the buyer acknowledges that:
- Performance may vary depending on usage, settings, and operator experience
- Proper setup and parameter adjustment may be required
- Initial troubleshooting may be necessary before determining whether a product is defective
📌 Professional-use devices are generally not eligible for return once used, unless a confirmed manufacturing defect is identified.
2. High-Value Orders
Due to the professional nature and logistics cost of our equipment:
- Items with a value over $500 USD are generally not eligible for return once shipped
👉 However, in the case of confirmed defects, we will provide appropriate solutions, including repair, replacement, or other reasonable resolutions.
3. Mandatory Troubleshooting
Before any return or refund is approved, the customer agrees to:
- Contact us at support@micoaesthetic.com
- Provide:
- Clear video demonstrating the issue
- Photos of the product and packaging
- Order number
👉 Our technical team will provide:
- Setup guidance
- Parameter adjustment support
- Diagnostic instructions
📌 Return requests may be declined if reasonable troubleshooting support is refused.
4. Defective / DOA Products
If a product is confirmed to be defective after verification:
We will provide a reasonable resolution, which may include:
- Free replacement
- Repair service
- Partial refund
- Return authorization (if necessary)
👉 Resolution will be determined based on:
- Evidence provided
- Technical assessment
- Product condition
5. Non-Defective Returns
For returns not related to product defects (e.g., change of mind, incorrect expectations):
- Items must be unused and in original packaging
- A restocking fee of up to 20% will be deducted from the refund
- Original shipping fees are non-refundable
- Customer is responsible for return shipping and any customs duties
6. Return Authorization (RMA)
- All returns require prior approval
- A Return Merchandise Authorization (RMA) must be issued before shipping
- Unauthorized returns may not be accepted or refunded
7. Inspection & Verification
All returned items will be inspected upon receipt.
Refunds may be denied if:
- The item shows signs of use, wear, or damage
- Packaging, accessories, or documentation are incomplete
- The serial number does not match our records
- The reported issue cannot be verified
📌 Inspection results are documented and retained for dispute resolution.
8. Refund Processing
If approved:
- Refunds will be issued to the original payment method
- Processing time: within 15 business days after inspection
9. Shipping Responsibility
- Customers must use a trackable shipping method
- We are not responsible for damage or loss during return transit
- Returns without valid tracking may not be eligible for refund
10. Disputes & Chargebacks
By completing a purchase, the customer agrees to:
- Contact us first for resolution before opening a dispute
- Cooperate with troubleshooting and verification steps
👉 We reserve the right to submit the following as evidence in dispute cases:
- Technical support records
- Communication history
- Product inspection reports
11. Contact
For support, returns, or inquiries:
📧 support@micoaesthetic.com