Thank you for shopping with us. We are committed to providing high-quality products and reliable service. Please review this policy carefully before making a purchase.
By placing an order, you acknowledge and agree to the terms outlined below.
1. Product Nature & Use
Our products are professional aesthetic devices intended for trained or professional use.
By purchasing, the buyer acknowledges that:
- Performance may vary depending on usage, settings, and operator experience
- Proper setup and parameter adjustment may be required
- Initial troubleshooting may be necessary before determining whether a product is defective
📌 Professional-use devices are generally not eligible for return once used, unless a confirmed manufacturing defect is identified.
2. High-Value Orders
Due to the professional nature and logistics cost of our equipment:
- Artikel mit einem Wert über 500 USD sind im Allgemeinen nach dem Versand nicht mehr für eine Rückgabe berechtigt
👉 However, in the case of confirmed defects, we will provide appropriate solutions, including repair, replacement, or other reasonable resolutions.
3. Mandatory Troubleshooting
Before any return or refund is approved, the customer agrees to:
- Contact us at support@micoaesthetic.com
- Provide:
- Clear video demonstrating the issue
- Fotos des Produkts und der Verpackung
- Order number
👉 Our technical team will provide:
- Setup guidance
- Parameter adjustment support
- Diagnostic instructions
📌 Return requests may be declined if reasonable troubleshooting support is refused.
4. Defective / DOA Products
If a product is confirmed to be defective after verification:
We will provide a reasonable resolution, which may include:
- Kostenloser Ersatz
- Reparaturservice
- Teilweise Rückerstattung
- Rücksendegenehmigung (falls erforderlich)
👉 Resolution will be determined based on:
- Evidence provided
- Technical assessment
- Product condition
5. Non-Defective Returns
For returns not related to product defects (e.g., change of mind, incorrect expectations):
- Artikel müssen sein unbenutzt und originalverpackt
- A Wiedereinlagerungsgebühr von bis zu 20 % wird von der Rückerstattung abgezogen
- Die ursprünglichen Versandkosten betragen nicht erstattungsfähig
- Customer is responsible for return shipping and any customs duties
6. Return Authorization (RMA)
- All returns require prior approval
- A Return Merchandise Authorization (RMA) must be issued before shipping
- Unauthorized returns may not be accepted or refunded
7. Inspection & Verification
Alle zurückgegebenen Artikel werden nach Erhalt überprüft.
Rückerstattungen können verweigert werden, wenn:
- The item shows signs of use, wear, or damage
- Packaging, accessories, or documentation are incomplete
- Die Seriennummer stimmt nicht mit unseren Unterlagen überein
- Das gemeldete Problem kann nicht überprüft werden
📌 Inspection results are documented and retained for dispute resolution.
8. Refund Processing
Bei Genehmigung:
- Refunds will be issued to the original payment method
- Bearbeitungszeit: within 15 business days nach der Inspektion
9. Shipping Responsibility
- Kunden müssen a verwenden verfolgbare Versandart
- Wir haften nicht für Schäden oder Verlust während des Rücktransports
- Returns without valid tracking may not be eligible for refund
10. Disputes & Chargebacks
By completing a purchase, the customer agrees to:
- Contact us first for resolution before opening a dispute
- Cooperate with troubleshooting and verification steps
👉 We reserve the right to submit the following as evidence in dispute cases:
- Technical support records
- Communication history
- Product inspection reports
11. Kontakt
For support, returns, or inquiries:
📧 support@micoaesthetic.com