Thank you for shopping with Mico Aesthetic.
We are committed to your satisfaction. If you are not completely satisfied with your purchase, we’re here to help with a clear and transparent return process.
🔄 Returns
We accept returns within 30 days of the delivery date under the following conditions:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- All accessories, manuals, and certificates must be included.
- Returns must be authorized in advance by our customer support team.
To request a return, please contact us at [your email] with your order number and reason for return. We will provide return instructions upon approval.
💵 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days via the original payment method.
- Original shipping fees are non-refundable.
- For B2B bulk/custom orders, a restocking fee (up to 15%) may apply.
🚫 Non-Returnable Items
- Products damaged due to misuse or improper handling.
- Custom or made-to-order machines.
- Items returned without prior authorization.
🔧 Warranty & Repairs
All our devices come with a [12-month] warranty covering manufacturing defects. If your product develops a fault within the warranty period, we offer free repairs or parts replacement (shipping costs may apply). Contact our support team for guidance.
📦 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or wrong item). We recommend using a trackable shipping method and purchasing shipping insurance.
📬 Contact Us
For all return or refund inquiries, please contact:
📧 Email: [support@micoaesthetic.com]